Many issues were addressed at the recent Homeowners’ Policy and Claims Bill of Rights Working Group. It was a forum designed to allow consumer complaints to be heard in a series of public hearings and to heighten awareness of various issues.
Representatives from insurance companies were also involved as the occasion offered a venue for both sides to bring up concerns.
Participants debated numerous subjects and the conversation allowed discourse from policy holder lawyers, as well as attorneys who work for insurance companies. In one instance, Security First Insurance, in response to a procedural complaint, said the company rarely uses the process in discussion. With more than 180,000, records show only 138 instances of this specific concern, an extremely small percentage.
“It is in the insurance companies’ best interest to settle meritorious claims,” said Melissa Burt DeVriesse, a lawyer for the company. “We want to make sure our customers are happy.”